Privacy Policy

Effective date: January 1, 2025

1. Introduction

Thank you for choosing CareFamily LLC (dba CareFamily Private Caregiver Agency). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, your rights, and how to contact us if you have questions.

If you do not agree with any part of this Policy, please discontinue use of our Services immediately.

2. Table of Contents

  1. What information do we collect?

  2. How do we process your information?

  3. When and with whom do we share your information?

  4. Do we use cookies and other tracking technologies?

  5. How long do we keep your information?

  6. How do we keep your information safe?

  7. Do we collect information from minors?

  8. Your privacy rights (including California rights)

  9. Controls for Do‑Not‑Track features

  10. Updates to this policy

  11. How can you contact us about this policy?

3. What information do we collect?

CategoryExamplesSourceIdentifiersName, postal address, email, phone numberProvided by youCommercial informationService inquiries, bookings, caregiver preferencesProvided by youInternet / device dataIP address, browser type, device ID, referring URLs, pages viewed, session timestampsCollected automatically via cookies, pixels, or similar techSensitive informationNone intentionally collected. We do not request health data, credit‑card numbers, or government IDs.

Information is collected when you:

  • Complete web forms or create an account

  • Join a wait‑list, newsletter, or SMS program

  • Communicate with us by email, phone, or chat

  • Visit our website (automatic device / usage data)

4. How do we process your information?

We use personal information to:

  • Provide and manage the family‑led home‑care matching Services you request

  • Respond to inquiries, schedule consultations, and send administrative messages

  • Improve, test, and secure our website and user experience

  • Conduct marketing or promotional outreach (you may opt out anytime)

  • Detect, prevent, or address technical issues or fraudulent activity

  • Comply with applicable U.S. laws, court orders, or regulatory requests

We process information only as necessary to fulfill these purposes or with your consent where required.

5. When and with whom do we share your information?

We share information only:

  • Service providers – cloud hosting, email/SMS platforms, payment processors, analytics, customer‑relationship tools, each bound by confidentiality agreements

  • Professional partners – licensed attorneys or payroll vendors at your explicit direction to facilitate caregiver hiring

  • Legal or safety obligations – if required to comply with law, protect rights, or prevent harm

We never sell or rent personal information for monetary consideration.

6. Do we use cookies and other tracking technologies?

Yes. Cookies, pixels, and similar technologies collect device and usage data to:

  • Keep you signed in

  • Remember preferences

  • Perform analytics (e.g., Google Analytics)

  • Measure marketing reach

Browser settings let you refuse some or all cookies. Note that rejecting cookies may affect site functionality.

7. How long do we keep your information?

We keep information only as long as needed to provide Services, fulfill the purposes in this Policy, comply with legal obligations, resolve disputes, or enforce agreements. When retention is no longer required, data is deleted or anonymized.

8. How do we keep your information safe?

We employ administrative, technical, and physical safeguards—including encrypted connections (HTTPS), password‑protected systems, role‑based access, and staff training—to help protect personal information from unauthorized access, disclosure, alteration, or destruction. No Internet transmission or storage system is 100 % secure, so we cannot guarantee absolute security.

9. Do we collect information from minors?

Our Services are not directed to children under 13, and we do not knowingly collect data from them. If we learn we have inadvertently obtained such data, we will delete it promptly.

10. Your privacy rights

U.S. Residents in General

You may, at any time:

  • Request access to or deletion of the personal information we hold about you

  • Correct inaccuracies

  • Opt out of marketing communications

California Residents (CCPA/CPRA)

You also have rights to:

  • Know the categories and specific pieces of personal information collected

  • Request deletion or correction of personal information

  • Opt out of the “sharing” of personal information for cross‑context behavioral advertising

  • Limit use of sensitive personal information (we do not collect it)

  • Appoint an authorized agent to make requests on your behalf

To exercise any right, email info@carefamily.us or call (213) 408‑7575. We will verify your identity before fulfilling a request and respond within the timeframe required by California law.

11. Controls for do-not-track features

Because there is no uniform industry standard, we do not currently respond to browser Do‑Not‑Track (DNT) signals.

12. Updates to this policy

We may update this Policy from time to time. When we do, we will post the revised version with a new “Effective date” and, if changes are material, provide additional notice (e.g., on our homepage or via email). Continued use of the Services after an update constitutes acceptance of the revised Policy.

13. How can you contact us about this policy?

CareFamily LLC
4601 Wilshire Blvd, Apt 130
Los Angeles, CA 90010
United States

Email: info@carefamily.us
Phone: (213) 408‑7575

If you have an unresolved privacy concern that we have not addressed satisfactorily, you may contact your local data‑protection authority or the California Attorney General.